How to return a purchase to Apple: Steps to follow for product returns

Apple products They are the best on the market. It is no coincidence that this is the most valuable undertaking in history. Their software, hardware, and ecosystem mean that many of us opt exclusively for them whenever we need a technology product.

However, sometimes something may not like us, or we don’t need it, or anything. In this case, Apple’s after-sales service is its specialty, and We will have no problem returning a product. The process is simple and requires only a few minutes of our time.

Here is Apple’s return policy

In Europe, companies are required to offer a 14-day return period on remote purchases. This is important, because if we buy a product in a physical store, there is no law that protects us. Apple allows you to return it, but it’s not your obligation. Beyond that, their policy is pretty standard. We can return a product without giving any explanation, and they will refund the money to the original payment method, not a gift certificate.

How many days do I have to return a product to Apple? This is the return period

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With the exception of special campaigns such as the one in December, We have 14 calendar days from receipt of the package to notify that we want to make a return. From there, we’ll have a few more days to get the package from Apple. They will provide us with the shipping label if necessary, so it would not cost us anything, although they may ask us to pay for shipping.

Steps to return an Apple product

iPhone 14 Pro

The process of returning a product to Apple is quite simple. We will have to call the 900150503 in case of being in Spain, and wait for us to be put in touch with an operator. It will be enough to explain that we want to return a purchase, give you the order number and answer a few security questions.

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From there, we will have to Decide between bringing it to a drop-off point or asking a courier to go home. No matter what suits you best, they can do it without major problems. If you opt for them to pick it up, the Apple telemarketer will agree with you on a date and time. On the other hand, if you want to bring it to a delivery point, it will pick up the one closest to you, send you a label that you will have to print and give you a deadline to deliver the package there.

How to prepare the order to be returned


Make sure to factory restore it, remove your Apple ID, password, search mode, etc. if you have it. Put everything in the original box, as well as accessories and documentation, and pack it, if possible, in the same box it came in. Be sure to rip off or cap the old shipping label, otherwise the package may be lost and make sure the new packaging is clearly visible, legible and scannable. Add bubble wrap or similar to cushion shocks, seal the box tightly with tape and approach the collection point you have agreed.

How to follow the return process

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Once at the point of delivery, make sure they scan the shipping label, and at that time If you look at the tracking number, it should appear as trademarked.. It is important that this appears, or that if he does not give you a certificate, otherwise, if he is lost and cannot prove the delivery to the transport company, you could end up without the product or the money. From there, you can track it, and it’s normal for it to reach Apple between 48 and 72 hours later.

When you receive your refund from Apple

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Once Apple receives the package, it will check it to see that everything is fine. From there, if you paid by card You will receive your refund within 5-10 business days, depending on your bank, and if you did it with Cetelem’s financing, you will not be charged any monthly payments. In the same way, if you had already paid the first, you will receive the money in your bank account after a few days with an email from the financial company canceling the contract.

As you can see, the return of a product to Apple It’s the easiest and fastest there is. It’s usually a bit more expensive to buy their products directly rather than from third-party stores, so they don’t give discounts, but it’s true that the attention is different.

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