It took days for an airline to find a passenger’s lost luggage. An AirTag does it in 30 seconds

That the airline you flew with loses your checked baggage is a nuisance, but it’s normal to understand that everyone can make mistakes. But what is less understandable is that the company not only loses your luggage, but also lying to you about where it is.

Before, there was no way to discover these lies, but now you only need an AirTag to expose a company. That’s what Sandra Shuster and her 15-year-old daughter Ruby saw with United at the Chicago airport.

An AirTag never lies

Both travelers told CNN about the experience. In mid-July, mother and daughter traveled to Baltimore for a tournament, and when they arrived, checked baggage did not appear on the baggage carousel. Sandra started the process to locate her with United, the airline, which He told them the suitcase would arrive in a few hours with another flight..

But that didn’t happen, so Sandra had to make more calls to United to try to locate the lost bag. The company later claimed she was still in Chicago, but an AirTag that Sandra had hidden inside the suitcase revealed that she was in the baggage claim area of the Chicago airport. That is to say: very accessible to its ownerss.

And that’s where United’s protocol collided with AirTag data: company workers insisted that, according to their system, the luggage was still in Baltimore. After Sandra’s insistence, the conclusion was that the location of the suitcase was “unknown” to them.

Meanwhile, the AirTag kept indicating that the suitcase was in a baggage claim area at Chicago’s O’Hare Airport. What did Sandra do about United’s refusal to investigate? Fly back to Chicago to personally locate the suitcase. Thanks to his AirTag he could do it in thirty seconds.

In the end, the problem turned out to be that Someone had mislabeled the suitcase, United’s system therefore led its employees to believe that the suitcase was at the right airport and not in Chicago. For now, Sandra continues to talk to United in an attempt to get paid for the flight she used to solve in less than a minute what they couldn’t do in days.

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The image | Taylor Beach